Policy on handling complaints

(As of March 2017)

The satisfaction of our clients is our top priority. Therefore it is important for us to give you the opportunity to voice criticism. On this basis, Universal-Investment-Gesellschaft mbH has set up a complaints office. The aim of Universal-Investment's complaints management system is to ensure the appropriate and timely processing of client complaints. Complaints can be sent to the management company either electronically or by post.

Electronically transmitted complaints can be sent to the address beschwerde@universal-investment.com which is provided on Universal-Investment’s website.

In the case of complaints by post, please use this address:

Universal-Investment-Gesellschaft mbH
Complaints Management
Theodor-Heuss-Allee 70
60486 Frankfurt am Main

You can draft your complaint either in German or English. The processing of complaints is free of charge for investors.